mcw sports Terms and Conditions

These terms and conditions ("Terms") apply to all services, games, betting products, and related features provided through the mcw sports platform. The key terms used here are defined below:

• "Platform" refers to the mcw sports website, mobile application, and all associated digital services.
• "User" or "You" refers to any person, registered or unregistered, who uses the services on the platform.
• "Account" refers to the user's own registered profile through which all transactions and activities are carried out.
• "Bonus" refers to promotional rewards, the conditions for use of which are set separately.
• "Wagering" or wagering requirement refers to the obligation to use bonus funds in bets a specified number of times.

By accessing the platform or creating an account, you are automatically considered to have fully accepted these terms. These terms are written in Bengali and apply to users in Bangladesh.

To open an account on mcw sports, users must meet the following eligibility requirements:

• You must be at least 21 years of age. Minors are strictly prohibited from creating an account or using the platform.
• All information provided at the time of registration must be accurate, complete, and up to date.
• A user may only open one account. Creating multiple accounts is a serious violation of these terms.
• Account details, passwords, and login credentials must not be shared with any third party.
• Operating an account on behalf of or in the name of another person is not permitted.

After registration, an OTP verification must be completed to activate the account. If there is any issue with the verification process, support is available via live chat.

mcw sports follows a KYC (Know Your Customer) process to ensure safe and transparent transactions. Identity verification may be required in the following situations:

3.1 Required Documents

• A clear copy of a National ID Card (NID) or passport.
• Recent proof of address (such as a utility bill or bank statement issued within the last three months).
• Additional information may be requested for large withdrawals.

3.2 What Happens Without Verification

If KYC verification is not completed, withdrawal requests may be held or the account may be temporarily restricted. This is not a penalty but a measure to protect the user's own account.

Documents submitted will be stored securely by mcw sports. For more details, please read our Privacy Policy.

4.1 Deposits

Deposits on mcw sports can be made using bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200. Deposits are generally credited to the account instantly.

4.2 Withdrawals

The same payment methods — bKash, Nagad, Rocket, and Upay — can be used for withdrawals. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes.

4.3 Failed Transactions

If a deposit or withdrawal fails for any reason, support is available 24/7 via live chat. The user bears full responsibility for any loss resulting from incorrect mobile number details provided.

mcw sports offers various promotional offers. Each bonus has its own terms which must be read before claiming.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. Example: depositing ৳1,000 gives a ৳1,000 bonus, making a total balance of ৳2,000; wagering of ৳1,000 × 20 = ৳20,000 must be completed before withdrawal.

5.2 Other Bonuses

• Weekly Reload Bonus: 50% bonus every week, up to ৳5,000. Wagering 20x.
• mcw sports Cricket Festival Bonus: 30% bonus, up to ৳3,000. Wagering 15x.
• Friday Slots Fun Bonus: 40% bonus, up to ৳4,000. Wagering 25x.
• Birthday Special Gift: Up to ৳1,000 reward. Wagering 10x.
• Refer a Friend Bonus: Up to ৳2,000 per successful referral. Wagering 12x.

5.3 General Bonus Terms

• Bonus funds cannot be withdrawn directly — withdrawal is only possible after wagering is completed.
• Multiple bonuses cannot be active at the same time.
• Bonuses are not transferable to any account.
• If bonus abuse or fraud is suspected, mcw sports reserves the right to cancel the bonus.

6.1 Betting Rules

Once a bet is accepted on mcw sports, it cannot be cancelled until it is settled. For sports betting, there may be an option to change a bet before the match starts, but a confirmed live bet cannot be changed.

6.2 Odds and Results

Displayed odds may change at any time. The odds at the time the bet is confirmed are considered final. If incorrect odds are displayed due to a technical error, mcw sports has the right to cancel or correct that bet.

6.3 Casino Games

Casino games are operated by third-party software providers. Each game has its own rules which can be viewed before starting. RTP (Return to Player) information is as published by the game provider.

6.4 Multi Bet

Multiple markets can be combined into a multi bet. All selections in a multi bet must be correct — if even one loses, the entire bet is lost. Related events (such as two separate markets from the same match) cannot be included in the same multi bet.

mcw sports believes that betting and gaming is a form of entertainment and should never be a primary source of income. All users are encouraged to play within their means.

• Users can set their own deposit and betting limits.
• Users may request that their account be temporarily suspended or closed.
• This platform is for persons aged 21 and above only.

For detailed support on responsible gaming and self-exclusion options, visit our Responsible Gaming Policy page.

mcw sports follows a clear policy on the collection, storage, and use of users' personal information. By using the platform, you consent to this collection and use of your data.

8.1 Purpose of Data Collection

• To verify and secure accounts.
• To process transactions.
• To provide customer support.
• To comply with applicable legal reporting requirements.

8.2 Data Sharing

Users' personal data is not sold to third parties. However, limited information may be shared when required by law or for payment processing purposes. All data is transmitted over SSL-encrypted connections.

For full details on data protection and privacy, see our Privacy Policy.

The following activities are strictly prohibited on the mcw sports platform. Violating these prohibitions may result in permanent account closure as well as legal action:

• Creating or operating multiple accounts.
• Registering with false identity or using another person's information.
• Creating artificial betting patterns to gain bonus advantages.
• Allowing another person to use or selling your account.
• Interfering with, hacking, or exploiting vulnerabilities in the platform's software.
• Using the platform for money laundering.
• Playing games using automated bots or software.
• Harassing or attempting to defraud other users.

10.1 Suspension by mcw sports

mcw sports may suspend or close an account without prior notice in the following situations:

• If evidence of a violation of any clause of the terms is found.
• If fraud or money laundering is suspected.
• If false information is provided during KYC verification.
• If an account has been inactive for an extended period.

10.2 Closure at User Request

Any user who wishes to close their account may send a request via live chat or email. Any active balance and unsettled bets must be resolved before the account is closed.

10.3 Balance After Closure

After account closure, any valid balance (excluding bonuses) may be withdrawn, unless the account was closed due to fraud.

If there is any dispute or complaint, it is recommended to first contact the mcw sports customer support team via live chat or email. The team provides support in both Bengali and English and is available 24 hours a day, 7 days a week.

11.1 Steps to File a Complaint

• Step 1: Describe the issue in detail via live chat — including the transaction ID, date, and description of the problem.
• Step 2: If the issue is not resolved via live chat, send a formal complaint by email.
• Step 3: The support team will respond within the specified time.

11.2 Betting Result Disputes

If there is a dispute over the result of any bet, the official result of the relevant event will be considered final. In the case of a technical error, the server log records will be used as evidence.

For answers to common questions, visit our Frequently Asked Questions (FAQ) section — many questions about betting, payments and accounts are already answered there.

mcw sports reserves the right to modify, add to, or remove any part of these terms and conditions at any time. A notice will be posted on the platform before any changes take effect.

• For significant changes, a notification may be sent to the registered email address.
• If you continue to use the platform after changes are made, you will be considered to have accepted the new terms and conditions.
• If you do not agree to the updated terms and conditions, you have the option to close your account.

To learn more about mcw sports, read our About Us page, where the platform's services and features are discussed in detail.